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MeR cut API response times by 95% and sped up debugging 20x using Treblle’s real-time dashboard for instant visibility and troubleshooting.
MeR is an information intermediary for e-invoicing software. They serve about 40 000 business senders and 130 000 business receivers, and integrate with more than 500ERPs. Millions of API interactions happen on their platform.
“I always reserve one monitor for Treblle”
Troubleshooting a customer’s issue from a technical standpoint is always a challenge. Add unresponsive and non-technical customers to the mix and it borders on impossible. MeR’s technical team found itself in that situation with more than 40,000 customers, and with tens of thousands of logs that had to be reviewed manually.
If MeR wanted to see which customers triggered requests, what their journey looked like, and what was impacted, it required a manual investigation. That led to slower response time, missed opportunities, and delays in detecting issues. In addition, their visibility was fragmented across different monitoring tools, teams, and applications.
Treblle integration, which took less than 30 minutes, allowed MeR to have a real-time dashboard. This allowed them to spot problems instantly without contacting their customers. MeR liked the dashboard so much that they put a big TV in the middle of the office which only displays Treblle’s API dashboard.
Our real-time dashboard allowed them to have API observability and visibility all in the same place. In their case, it was a TV with our dashboard that stood in the middle of the room at their office. Troubleshooting became almost instant because they were able to match their customers’ behavior with APIs.
“We knew what was wrong without even opening our laptops [Because of Treblle’s dashboard].”
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